On Oct. 16, 2019, In Business magazine will host the 9th annual In Business Expo & Conference! This is Dane County's premier business-to-business expo connecting over 1,100 attendees and with more than 100 exhibiting companies.
The event kicks off with a keynote presentation by Dennis Snow, a customer service expert with over 20 years of experience with Walt Disney World: Delivering World-Class Customer Service – Lessons From The Mouse.
Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value - what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty. Based on his 20 years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for delivering outstanding customer experiences. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.
