Save the Date:
Monday, 14th October 2019 - 14:30 to 16:30
NHS England Insight and Feedback Team Visit to NWAngliaFT to discuss the recent changes to the Friends and Family Test.
The Trust is delighted to announce that the Insight and Feedback Team from NHS England will be visiting the Trust to explain the new changes to the NHS Friends and Family Test, to talk about the implications for the Trust, and to answer questions.
NHS England has recently carried out a review of the NHS Friends and Family Test and as a result will be publishing revised guidance later in the year. The main changes are focussed on a new more accessible standard question, and changes to the timing requirements to make it more flexible and easier for patients/service users to use the FFT to give feedback when they choose to.
The Trust is privileged to have secured this visit from NHSE’s Insight and Feedback Team and wish to invite any persons involved with and interested in FFT patient feedback in hospitals to attend.
It is anticipated that there will be a lot of interest in this event, therefore, please reserve your place as a priority.
For further information, please email Jayne Kenyon, Patient Experience Manager, North West Anglia NHS Foundation Trust – jaynekenyon@nhs.net. Tel: 01733 676922.