Eventdescription

Symphony Academy and Service Design Network Ukraine invite you to join Service Blueprinting Workshop - Client-centered design.

A day to have fun and master your skills!

Projecting customer experience is detached from projecting of how that experience is implemented by the company processes. In order to avoid such mistakes, it is often helpful to have a wholesome picture of the service: the customer experience and the processes that provide it. For this purpose, maps of service - Service Blueprints are created.

What you will learn:
- How to define service breaks and the processes that cause them;
- How to redesign services/processes to supply a better customer experience;
- How to design processes for a new customer scenario;
- How to use a service map for iterative implementation.

You will get answers to:
- what the difference is between CJM, Service Blueprints and BPMN-diagrams processes?
- how to organize research to create a service map?
- how to use service maps when projecting new services and redesigning the existing ones?
-how to use service maps when deploying?

About the speaker:
Rodion Sorokin — a DOT ___ DOT partner, author at the Humanized Design blog. Topic: Where design ends.

This event will be of use to:
· Designers
· Product Managers
· Business Analysts
· Marketing specialists
· Those who are looking for ways to make their product more valuable and to build long-lasting relationship with clients
· other professionals who want to create high-quality services and systems

Language of the workshop: Ukrainian/Russian

When? March 7, 10:00 - 18.00
Where? Symphony Solutions office, 2B Naukova Street, Lviv

Fee:
800 UAH - Early Birds till 25.02
1000 UAH - Sleepy owls from 26.02

Tickets – we have a limit of 15 tickets, so hurry up!

show full info show less info

Who's going?

All visitors
From Lviv
Friends
Friends(?)
To see your friends at the event, log in via facebook

Mymeetings

Download the 2Event mobile app

For organizers and visitors of the events:
  • All events and tickets online
  • List of all visitors
  • Dating and appointments
  • Search fellows, travelers and roommates

Organizerinfo

16
events
Visit website
Share event

Or send an invitation to your friends.

Send invitation
Location
Appointment
Meeting place:
  • Tables
  • Tables
  • Tables
  • Tables
  • Tables
  • Tables
  • Tables
Date:
Date:
Comment:

Subscribe for actions and announcements

City of interest

  • Lviv
  • Kharkiv
  • Dnipro
  • Odesa
  • Kyiv
  • Lviv
  • Kharkiv
  • Dnipro
  • Odesa
  • Kyiv

Categories

Chat
Aleksandra Mironova
Odessa
online
Aleksandra
22:16
Hey. Do you want to go with me to the speech of Architects?
Aleksandra
22:17
Hey. Yes of course. This is my favorite band. just tell me a little about yourself first
Aleksandra
22:18
ok)) give me a minute...
Aleksandra is typing . . .
У вас вже є квиток на цю подію?

Перед тим як створити план поїздки та переглядати доступний транспорт, будь ласка, придбайте квиток на подію

Я буду на цій події Купити квиток
Login
or
New user? Register
Register
or
Read
If you already have account on 2Event - please login. Login
Reset password
Create password
Future feature
This feature will appear in the near future.
Back to home
Вітаємо
Ви успішно підписались на анонси та знижки від 2event. Приєднуйтесь до нас і в соц. мережах
Error
Wrong email
Back to home
Select city
Select country
Add to Gallery