Customer satisfaction is one of the most important indicators of PM’s success. A project manager is constantly in touch with the client, answers their questions or objections, and receives new requests. Proper relationships with the customer let managers and companies flourish.
Two blocks: theory and practice
Language: russianNegotiation rules Dealing with objections Conflicts and the ways of solving them Designing a model of customer’s expectations (theory of mind) Including the customer into the common informational field for better planning Felix Morozovskii is a regular participant of PM Days, who consults business owners on the subject of management and sales.
If you ever heard him speak, you should know how logical he makes even the most abstract topics sound.
His today's topic is no exception. It is adapted specifically to us – the people who work on the intersection of technology, business, and human resources fields.